Returns, Exchange, and Warranty Policy
Return, Exchange & Warranty Policy
Return Procedure
Before any returns can be made, a customer must request a Return Authorization (RA) number. This form will include a precise return address where the product will be returned as well as detailed instructions on how to proceed. Request your RMA form by:
NOTE: RA numbers can only be obtained using the methods mentioned above.
Exchanges Procedures
You may choose one of the following 2 options at your discretion when exchanging a products:
Option 1– Return your product to receive a replacement. Follow our standard return procedures and specify in the contact form what you would like to exchange your order for. Upon receipt of the product, we will ship out your desired product. In the event that a difference in price exists, the customer will be charged/credited accordingly.
Option 2– Place a new order and return your first order. Place an order for your desired product by using our online store or by calling us. After placing your order, request an RA form and follow the standard return procedures. Upon receipt of the wrong/defecting product(s), we will issue the refund.
Incomplete, Damaged, Broken & Defective Parts
If your order is incomplete, damaged or defective, please get in touch with our customer service and explain the situation immediately, please do not install the parts! A brand new product will be shipped out to you. The defective product must be returned within the first 30 days.
Cancelling Your Order
We usually ship out orders within 24 business hours. If you want to cancel your order, it must be done within that time frame. Once your order is shipped, the order cannot be cancelled. If you wish to return your order thereafter you will be subject to a 25% restocking fee and initial shipping charges will not be credited. Even though we offer free shipping, we cannot refund the initial cost of sending the order out to you.
Refunds & Credits
Once your RA has been approved, a refund will be given using the same payment method. Refunds and credits will be applied within 3 to 5 business days. A receipt will be sent to you via email once it is completed.
We are not responsible for damages done during the installation of the product. Our guarantee will not be honored in these cases.
Questions?
For all questions concerning our Return / Exchange & Warranty Policy please contact us at [email protected], one of our friendly staff will answer you within 24 business hours.
- All products must be returned within 30 days of receipt.
- All products must be in the original packaging and condition.
- All products returned must have a valid RA number provided to you by our customer service department.
- Initial shipping charges are non-refundable. Customer is responsible for return shipping.
- A 25% restocking/warehousing fee will be charged on all returned orders.
Return Procedure
Before any returns can be made, a customer must request a Return Authorization (RA) number. This form will include a precise return address where the product will be returned as well as detailed instructions on how to proceed. Request your RMA form by:
- Completing our Contact Form
- Calling us
NOTE: RA numbers can only be obtained using the methods mentioned above.
Exchanges Procedures
You may choose one of the following 2 options at your discretion when exchanging a products:
Option 1– Return your product to receive a replacement. Follow our standard return procedures and specify in the contact form what you would like to exchange your order for. Upon receipt of the product, we will ship out your desired product. In the event that a difference in price exists, the customer will be charged/credited accordingly.
Option 2– Place a new order and return your first order. Place an order for your desired product by using our online store or by calling us. After placing your order, request an RA form and follow the standard return procedures. Upon receipt of the wrong/defecting product(s), we will issue the refund.
Incomplete, Damaged, Broken & Defective Parts
If your order is incomplete, damaged or defective, please get in touch with our customer service and explain the situation immediately, please do not install the parts! A brand new product will be shipped out to you. The defective product must be returned within the first 30 days.
Cancelling Your Order
We usually ship out orders within 24 business hours. If you want to cancel your order, it must be done within that time frame. Once your order is shipped, the order cannot be cancelled. If you wish to return your order thereafter you will be subject to a 25% restocking fee and initial shipping charges will not be credited. Even though we offer free shipping, we cannot refund the initial cost of sending the order out to you.
Refunds & Credits
Once your RA has been approved, a refund will be given using the same payment method. Refunds and credits will be applied within 3 to 5 business days. A receipt will be sent to you via email once it is completed.
We are not responsible for damages done during the installation of the product. Our guarantee will not be honored in these cases.
Questions?
For all questions concerning our Return / Exchange & Warranty Policy please contact us at [email protected], one of our friendly staff will answer you within 24 business hours.
